Support Features

The Future Hosting systems are designed to give clients maximum administrative and management control over the IT services delivered. By utilizing the customer management system, IPMI tools, Private Network and the out-of-band SSL VPN Gateway, clients have total access to their IT environment. The ultimate responsibility of management, monitoring and administration of all services is client driven unless otherwise contracted.

Future Hosting technicians and engineers are here to assist you with general questions regarding network, hardware, services, and Future Hosting installed operating systems and applications.

Industry Leading SLA - Future Hosting guarantees 99.9% uptime on the Public Network, Private Network, power, and infrastructure. Also included is a eight-hour SLA on hardware failures and a guarantee on timing of upgrades/downgrades. Future Hosting guarantees 99.9% uptime accessibility to your VPS via PowerPanel and ping response. Failure to meet these guarantees results in service credits. See our Service Level Agreement for more inforamation.